Policies

Packages & Pricing:

At Underdogs, one of our core values is that every dog should have their day. Therefore, our packages are all inclusive; your dog will get the right products chosen for their specific skin and coat type by a Certified Canine Esthetician. No extra charges for deshedding, medicated, moisturizing shampoos or conditioners! Their teeth will be brushed, their ears will be cleaned and their nails will be clipped and/or filed. We even do a facial scrub and apply nose/paw moisturizer! This does mean our base price is a little higher, but it’s very important to us that your dog not only looks their best but has a happy, relaxed spaw day.

We are happy to set up a Meet & Greet with you and your dog, prior to your groom to discuss pricing and a plan for their groom. However please understand that animals can be unpredictable and not everything is obvious until we are actually grooming your dog. can change should the scope of the work change during the course of the groom. For example, your dog has an intense fear of the blow dryer that no one was aware of beforehand, they require extra time and desensitization, and that's the sort of thing that can add on surcharges. Other ways that the price can increase, for example, if they have excessive matting or packed in undercoat, or if they need an extra person to support them, or need other accommodations such as a a solo service, where they need to be the only dog in the building, or if they cannot be placed in a kennel. While we are one on one, sometimes a pup has to take a break, or their groomer needs to step away to assist a client or coworker. Please let us know when booking if you would like to make arrangements for these services. Of course, these things will be communicated to you as they arise, no one likes a sticker shock at pickup!

We also do offer optional add-ons, like calming treats, therapeutic soaks for sore joints or skin relief, and fun stuff like fancy accessories, color and nail polish!
Please note that there is 7% sales tax on services in RI and all credit card transactions incur a 3% surcharge.

Aside from the individualized attention to their behavioral, skin and coat needs, we offer several services that are optional upgrades.

Financial Responsibility:

All Underdogs clients are required to keep an updated credit card on file.

General policies:

We provide one on one appointments for all clients and therefore our ability to manage our time is of the utmost importance. That is why we ask that you arrive no more than 10 minutes prior, nor 10 minutes later than your appointment time. Early drop-off or late arrival can be arranged, but extra fees will be applied. If you are more than 15 minutes late your appointment may be rescheduled or services may be adjusted to fit within the allotted time slot.

It is also very important to be available to pick up your dog at any point during their grooming services. Generally we ask for a 2-3 hour window and provide you with an expected pickup time. We will provide up to 30 minutes prior notice of your dog’s expected completion via text or call. We have limited kennel space and like to provide a calm, peaceful environment for the dogs in our care. If you are going to be more than 15 minutes later than expected completion time, we simply ask that you stay in contact with us. However if you are more than 30 minutes later than the stated pickup time, a $30 fee will be added, and for every 30 minutes thereafter, another $30 will be added. If you fail to pickup your dog by end of business day and we cannot reach you, we will have no choice but to notify ACS of abandonment and your dog will be relinquished to them, as the terms of our lease and insurance policies do not cover boarding services.

Please ensure your dog has time to relieve themselves prior to arrival and do not allow them to do so on or near neighboring businesses. There are grassy/wooded areas to the side and behind the shopping center and we ask that you pick up after your dog and dispose of the waste in an appropriate receptacle. If you need a bag we are happy to provide you one! We respect our neighbors and want to keep a great relationship with them by ensuring our clients do not litter the property with pet waste.

Verbal abuse of our staff will never be tolerated. We understand that our clients are passionate about their pet's care, we are too! However we feel very strongly that disagreements can be resolved politely and any hostility towards any member of our staff will result in removal from our client list.

Payment is always due at the time of services rendered, but we do offer Afterpay!

If your dog has a bite history, a health condition or is on medication that you do not inform us of prior to services, we will terminate the client-provider relationship. At Underdogs, the safety of our staff and of the dogs in our care is always our first priority and failure to fully inform us of anything that might compromise that will cause you to be removed from our client list.